CUSTOMER VALUE AGREEMENT
CAT Customer Value Agreements
Protect Your Equipment. Protect Your Business.
NEXT-DAY PARTS. BACK TO WORK IN TWO DAYS.
If not, you get paid. That’s our commitment.
What is a CVA?
A Customer Value Agreement is your complete maintenance solution for Caterpillar equipment. It’s not just a service contract, it’s a partnership that guarantees uptime and eliminates surprise costs.
Get guaranteed parts availability, expert technician service, equipment monitoring, and our exclusive Services Commitment.
Choose from three levels of coverage designed for your specific needs.
Three Levels of Protection
From essential parts coverage to complete maintenance—find the right fit for your operation
Level 1
Parts Only CVA
- Genuine Cat Parts
- Flexible Payments
- S-O-S Analysis
- Equipment Monitoring
Level 2
Full Service CVA
- Everything in Level 1
- Genuine Cat Fluids
- Trained Dealer Labor
- Vision Link Included
Level 3
Total Maintenance & Repair
- Everything in Level 2
- Planned Repairs Included
- Enhanced Inspections
- Complete Protection
Butler Services Commitment
Two powerful guarantees that keep your projects on schedule
Parts Availability
Guaranteed maintenance and repair parts delivered by next business day or scheduled when you need them.
Available on ALL CVA levels
Repair Completion
Repairs completed in 2 business days or scheduled for your timeline. Applies to all CVA-covered repairs.
Level 2 & 3 CVAs with Dealer Labor