Services Commitment
TIME IS MONEY
Every Minute Matters. We Engineered A Plan To Protect Them All.
NEXT-DAY PARTS. TWO-DAY REPAIR.
Cat® Customer Value Agreements Services Commitment
Introducing Services Commitment
When your machine stops, so does your operation. That’s where our Services Commitment, exclusive with a Cat® Customer Value Agreement (CVA), comes in. Next-day parts. Two-day repairs. Getting you back to work. If there are any delays, you get paid in Cat Credits.
Downtime isn’t part of your plan. Cat CVAs protect your time and wallet. Our CVA Services Commitment protects more than your equipment; it protects your time. With quick parts availability and timely repairs, you get more than a plan on paper. You get built-in accountability.
Because time is money, and every minute matters.
CVA SERVICES COMMITMENT
NEXT-DAY PARTS
All Cat CVAs include next-day availability of maintenance, wear and repair parts.
- If your parts don’t arrive by the next business day, or your requested delivery date, you’ll receive up to $1,000 in Cat credits
- No waiting, no guessing and no surprises
TWO-DAY REPAIR
CVAs with dealer labor include repair service for common repairs on machines completed within two business days from initial contact.
- Time commitments for major repairs may vary
- If your common repair is delayed beyond two days or the agreed completion date, you’ll receive up to $1,000 in Cat Credits
- Gain peace of mind with the assurance that your equipment and crew can get back to work, fast
GETTING YOU BACK TO WORK
Our commitment is simple: keep your machines running and your business moving.
- Proactive maintenance to prevent costly surprises
- Expert dealer care and support
- Extended machine life through scheduled service
- Reduced downtime means more productivity
*Applies to common repairs. Contact dealer for major repair commitment and T’s & C’s.
Cat® Customer Value Agreement Levels
Choose the level of service that’s right for your operation. From parts-only coverage to comprehensive maintenance and repair, we have a CVA solution that fits your needs.
Additional Resources
General CVA Information
Learn more about Cat Customer Value Agreements and how they protect your investment.
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