Parts Return Policy

Returns

Parts Return Policy

The following guidelines for returning parts will ensure proper credit and help minimize the costs involved. Your cooperation and understanding is appreciated.

1. Call or visit your nearest Butler store to begin your parts return today.


FIND MY NEAREST LOCATION

2. No returns without the approval of Butler Machinery.
3. Shipments of returned parts must be prepaid to the Butler Machinery facility where originally purchased.
4. Returns of items identified with an asterisk (*) or otherwise noted as non-returnable have been declared non-returnable by the manufacturer and are not acceptable for credit. Non-returnable parts include:
   1. Parts that cannot be returned to OEM
   2. Parts with opened boxes or writing on the package
   3. Parts with broken packing seals
5. Returnable parts must be returned within 45 days from the date of invoice and be in new saleable condition, accompanied by an invoice, packing list, or document number. Claas parts are exempt from the 45-day window and can be returned at any time if they meet the returnability requirements.
6. Returnable parts will be assessed a minimum restocking charge of 10%.
7. Large surplus returns must be pre-approved by the Branch Parts Manager. Credit will be on a negotiated basis.
8. Parts returned for warranty consideration MUST include a model and serial number, hours or miles, an invoice number for the item and a brief explanation of the failure.
9. Exchange cores must be complete, rebuildable, and returned in their original packaging. Cores must meet the specific return criteria established by the vendor. Cores not meeting these criteria or returned after 45 days may be considered non-returnable or subject to negotiated credit
10. Costs related to shipping and handling on the initial order will not be credited. In certain cases, additional costs may be billed to the customer if the vendor requires special handling or charges for returning parts
11. Parts ordered and held in will call must be picked up within 45 days. Unclaimed non-returnable items will be considered abandoned and disposed of in accordance with applicable laws. Returnable items may be restocked or returned to the vendor at the Branch Parts Manager’s discretion, subject to vendor restocking fees.
12. Butler will strive to process returns within 10 business days after receiving the part.