We take product support seriously

If you could see a list of Butler associates in all our locations you’d notice that the bulk are in service-oriented positions. That isn’t typical of the industry, but service is what Butler Machinery has stressed for decades.

Butler Machinery intends to continue a strong emphasis on service. This requires skilled people who are required to undergo week-long training sessions on a regular basis. There are 140 service trucks wearing the Butler Machinery logo that are on call to cover the trade area. This means customer wait time for a service call is minimal. In addition, 24-hour-a-day service is just a phone call away. If we can help you reduce your cost per hour through exceptional service, we know you’ll continue as a customer - a payoff for both you and Butler Machinery when you rely on Caterpillar, Challenger and Lexion equipment.

"Parts and services are the foundation of Butler Machinery Company."
-Dale Nordman, Parts Manager

Butler Machinery Customer Service

All Stores Open six days a week, with after hours parts and service available at all locations.

Flexible Financing tailored to match the unique pattern of your business.

Large Rental Machine Fleet low hour, current models.

Truck Engine Specification and Drive Train Assistance

Equipment Management Software can help you track maintenance, repair histories and costs.

Technical Communicators and Data Libraries provide up-to-date equipment information.

Computer Software such as: Fleet Production and Cost Analysis, Life Cycle Costing, Equipment Investment Analysis, Earth-moving Fundamentals, Shop Cost Analysis, Vehicle Simulations, Repair Options and Undercarriage Reconditioning Cost Analysis.

Customer Training Seminars cover subjects that help you manage your equipment.

Training and Safety Videos are available for your operator training program.

Flexible Support that is willing to go the extra mile to meet your needs.