Butler Commitment

Butler Commitment

1. EM SERVICES: EQUIPMENT MANAGEMENT SERVICES

» Provides tools to effectively schedule and perform your own maintenance, or leverage our experts to do the work for you to reduce downtime, overall service costs and owning and operating costs

» Complimentary access to your machine’s electronic data and the ability to manage your maintenance via VisionLink

» Complimentary monthly Inform Report to aid you in leveraging your equipment’s electronic information

» Access state-of-the-art SOSTM Fluid Analysis at Butler

» Allows Butler to handle all your service and maintenance needs for you through a highly customizable Equipment Management Agreement, or provides you the elements to implement on your own

2. UPON DELIVERY: COMPLIMENTARY OPERATOR TRAINING AND EQUIPMENT WALK-AROUND 

» At time of delivery upon your request, Butler personnel will conduct a thorough machine operation overview and work with the operator to safely and properly operate machine

3. SOS FLUID ANALYSIS: ALL LABS ARE NOT THE SAME

» Your first sample is on us

» Turnaround Time: 24 hours best in the industry

» Accuracy: Butler’s in-house lab results are verified quarterly by Caterpillar so you know you are always receiving the most accurate information

» Personal Attention: Our in-house Lab Technicians interpret data based on the specific machine and industry conditions to determine your machine’s health

4. THE PARTS YOU NEED – WHEN YOU NEED THEM. 48 HOUR PARTS GUARANTEE.**

» Parts available within 48 hours or they are FREE

» Complimentary access to online parts books and ability to order parts online on Parts.Cat.Com

5. RESOURCES AND TOOLS FROM SAFETY.CAT.COM

» Complimentary access to monthly webinars, virtual walk-arounds and toolbox talks

6. LOANER INCLUDED AT NO COST ON ALL STANDARD WARRANTY EQUIPMENT

» Butler is committed to meeting your operational needs while your machine’s warrantable repairs are being performed***

7. COMPLIMENTARY INSPECTION AT 250 HOURS 

» Butler works with you to schedule a full health inspection on qualifying machines, including SOS sampling and comprehensive filter inspection

8. STANDARD FACTORY WARRANTY

» 1 year, unlimited hours warranty

» No charge for travel time on warrantable repair items during basic factory warranty period on qualifying machines

9. FULL RANGE EQUIPMENT PROTECTION PLAN 

» Tailored to the customer based on use and trade cycles. Minimum term of 36 months and up to 60 months and 10,000 hours

10. EQUIPMENT SUPPORT TO KEEP YOU UP AND RUNNING 

» Product support available 24-hours-a-day, 7-days-a-week and 365-days-a-year

Click to view Parts Availability Eligible Models 

*For a period of 3 years. Available only on select factory standard models **Effective on new Caterpillar machines sold by Butler Machinery to original purchaser after June 1, 2015 for a period of 10 years or 10,000 hours, whichever comes first. See butlermachinery.com for list of qualifying models (BCP, GCI and Paving). Orders must be placed by 5:00 PM CST Monday through Friday. 48 hour period begins at the end of the day the order is placed. Excludes holidays and weekends. Customer must specifically request guarantee at time of order and provide the S/N of the qualifying machine. Customer will be required to pay any and all expedited freight necessary to have the part arrive within the guarantee timeframe. PartStore sales are excluded. PartStore customers, please contact your local branch to place your order. Complete Assemblies, Made as Ordered and Direct Ship parts from Caterpillar suppliers do not qualify. Delivery is complete when part arrives at Butler facility where order was placed. Guarantee limited to quantity of a part necessary to keep specific machine operational. Offer is valid to original machine purchaser and is non-transferrable. Butler is not responsible for delays caused by freight expeditor, weather delays, mechanical failures or other Acts of God beyond Butler’s or Caterpillar’s control that cause a delay. Other restrictions apply. ***Butler will go above and beyond to try locate a loaner for you to keep your operation running while your machine’s warrantable repairs are being performed. Available on select machines.